January 23, 2017

Photo Credit: faungg’s photos Flickr via Compfight cc
Photo Credit: faungg’s photos Flickr via Compfight cc

If you’re like most business owners or IT directors, when you think, “technology upgrade,” chances are your next thought is, “expensive.”

Adopting the latest generation of any technology – whether it’s a new operating system, a software update, or a hardware upgrade – generally costs more than it would to just stick with the status quo.

Voice Over Internet Protocol (VoIP), however, is a new technology that’s defying this trend. Upgrading your business’ phone system to VoIP will still be heaps cheaper than any traditional phone system, even after the purchase of the technology, the installation, any necessary hardware, and internet speed or bandwidth increases. This means businesses can save hundreds of dollars a month – and thus thousands of dollars a year – by switching to VoIP.

VoIP bypasses the phone company (and its charges)

VoIP is essentially software that uses existing IP networks (or simply, the internet) to function. It converts analog signals into digital data packets, and then transmits that data across the web. Think of it like making a phone call on a smartphone app, like Facebook Messenger or WhatsApp.

Bye, bye landlines

Alexander Graham Bell in 1892 placing the first New York City-to-Chicago telephone call. Photo Credit: Wikipedia
Alexander Graham Bell in 1892 placing the first New York City-to-Chicago telephone call. Photo Credit: Wikipedia

Because VoIP requires only the internet to make calls, it means users do not have to maintain a distinct infrastructure, i.e. landlines and calling plans. This is important because landlines and calling plans can only be obtained through a phone company, and therefore users are bound to whatever price the phone company decides to charge.

With VoIP, you can forget all about landlines. You just need an adapter, a computer, and a high-speed internet connection. The adapter converts analog audio signals into digital data so that they can be sent over the internet.

Alternatively, you can install special VoIP phones that don’t require an adapter – they just plug into the internet via an Ethernet cable – or you can make computer-to-computer calls. VoIP technology comes in several iterations, and the setup you choose depends on what works best for your business.

Minutes don’t matter

minutes don't matter with VoIP
Photo Credit: Pexels

VoIP saves businesses the most money with minutes. Or lack thereof, really. Yes, minutes cease to exist with VoIP. So long as you have sufficient bandwidth, you can place and receive as many local calls as you want. Businesses with departments that make frequent phone calls every day, like customer service or tech support, would benefit tremendously from VoIP. Employees can make as many phone calls as they need for one low price.

International calls are much more affordable

Since data sent over the internet can travel long distances, international calls made with a VoIP system are much more reasonable. Depending on your particular calling plan, you can make unlimited international calls for a fixed price or pay incredibly low rates on a per call basis.

The numbers don’t lie

That VoIP is tremendously cheaper isn’t hyperbole. When you no longer have to pay for landlines, minutes, and hefty surcharges for international calls, your bill drops significantly. To illustrate just how much you can save with VoIP, here’s a sample cost comparison:

VoIP Cost Comparison-jpg

VoIP also comes with cutting-edge features that will enhance your business

businessman happy using VoIP
Photo credit: Picjumbo.com

OK, so, we’ve explained how and why VoIP is cheaper than a traditional phone system. Now let’s talk about how it’s better.

Tech for today’s world

VoIP comes with many modern-day features that older phones lack (or that phone companies charge for à la carte), like voicemail transcription, virtual conferencing, and the option to reroute calls from your office phone to your cell. These features make staying in touch with clients and colleagues easier and faster.

A virtual office in an instant

VoIP is also extremely flexible. Not only are users not bound to landlines, but VoIP systems can accommodate an unlimited number of users. As long as you have an internet connection, you’re good to go.

The location of your employees doesn’t matter either. They just need to connect to the network, which, because it’s on the internet, is accessible pretty much anywhere in the world. Companies with branch offices, remote employees, or employees who frequently work on their smartphones, would greatly benefit from VoIP.

Safe in the cloud

Since VoIP is cloud hosted you never have to worry about it going down. In the unlikely event that a problem does arise, however, VoIP is easy to manage and doesn’t require an in-house IT person. You just call your VoIP service provider and they’ll fix it for you.

Make your small business look big while you’re still growing it

VoIP is ideal for small to mid-sized businesses. Additional features like an 800 number, dial-by-name directories, video conferencing, and extensions help a small operation look bigger and more professional without draining its checkbook. These tools used to only be available to large organizations with bigger budgets, but thanks to innovation, businesses of all sizes can have them.

Switching to VoIP is easier than you think

Many people think switching from a standard phone system to VoIP is difficult, but it really isn’t; especially not when you have expert engineers to handle it for you. Contact ECS today for a free 30-minute consultation. We’d love to help you make this important, money-saving change.

ECS IT Solutions Partners