July 25, 2011


This happens to the best of us: you arrive at your computer, go to click a document and nothing seems to happen, or worse, Microsoft Word explains some error in gibberish. Great. No worries though, this can be a simple fix if you know where to look. Here’s something to try before you go ahead and do a reinstall:

In XP: Start>Control Panel>Folder Options>View>click Show Hidden Files and Folders

Now: My Computer>C:>Documents and Settings>User (select your username here)>AppData>Microsoft>Templates and now delete the normal.dot file.

In Vista or Windows 7: Start> type “Folder” into the search bar and select Folder Option>View>click Show Hidden Files and Folders

Now: Computer>C:>Users>(your user name)>Appdata>Roaming>Microsoft>Templates and now delete the normal.dot file.

This is Word’s structuring profile and it will be recreated when Word is executed again. Give it a shot and let us know how it goes. Of course, if this does not work, try a fresh install of Word or even a repair.

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